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  • How do I know my own shoes size that I am a Woman?
    You can see your own shoes size in the our Shoes Chart for our Women Shoes Collections
  • How to measure my own feet?
    You can easy to measure your own feet. Please follow the direction in this picture
  • Do you provide a tracking number with a link for the customer's order when in the shipping process to the customer's address?
    Yes. We do! You can track your order, by clicking here
  • How many category in FAQ section?
    There are 4 categories: Pre-Order Information Wholesale Shoes Chart Tracking Your Shipment
  • Is this SECURE website and transaction?
    Yes, this is SECURE website with SECURE transaction. Our website is hosted by Wix.com platform that integrated by PAYPAL and XENDIT for our SECURE payment transaction. Every ready stock items that has been paid by you through PAYPAL and XENDIT, we will proceed to be shipped with shipment tracking link. Please read our Privacy Policy carefully!
  • Why cannot find my shoes size on all Shoes products?
    Because we made the shoes based on your own size that you can see the Shoes Chart for Men and Women Shoes in Size Chart page. So, that's why we don't put the shoes size information in each our shoes products.
  • Do you accept Product Customization Orders?
    Yes, We Do. We accept Customization Orders of Products as per your request with a minimum order quantity is 12 pieces (1 dozen). For the procedure, please refer to our Wholesale page
  • How do I know my own shoes size that I am a Man?
    You can see your own shoes size in this our Shoes Chart for our Men Shoes and also you can see to measure your feet from the picture
  • Is it possible if any cancellation for PRE-ORDER Products that I have paid before?
    Yes. It is possible to CANCEL, if: The length of time to PRE-ORDER beyond 30 business days (or 60 calendar days), we will cancel it and you will get FULLY REFUND from us that paid by PAYPAL (for International Buyers) and XENDIT (for Domestic Buyer). You (Buyer) CANCEL less than 2 days after you have paid, you will get FULLY REFUND from us through PAYPAL or XENDIT. and CANCEL more than 2 days is NON-REFUNDABLE
  • How to order our PRE-ORDER products?
    These are the step to check out our PRE-ORDER products: READ each product item description CAREFULLY if there is a note of "PRE-ORDER" information. You click the drop-down (arrow icon) button to select a unit quantity and then click the button "PRE-ORDER" to check out directly and do the full payment first that is paid by PayPal/Xendit as mentioned in our Payment Policy on this website. After your order is placed, please allow us to process 14 - 30 business days (or 60 calendar days) which is our artisans will handwoven your order. So, please be patient.....
  • How do I know if the PRE-ORDER product that I have fully paid in advance already complete made?
    If your Product is PRE-ORDER and you have been fully paid in advance, we will notify you with the shipment tracking link by e-mail from our e-mail address (admin@scrafts.net) and/or the Shipper's e-mail address. It means your order is READY TO SHIP
  • What is PRE-ORDER?
    A pre-order is an order placed for an item that has not yet been released. The idea for pre-orders came because people found it hard get popular items in stores because of their popularity. Companies then had the idea to allow customers to reserve their own personal copy before its release, which has been a huge success
  • How to order for our WHOLESALE products?
    These are the steps to order our WHOLESALE products above 11 pieces: Find the RIBBON Sign in each of the product item descriptions CAREFULLY if there is a note of "WHOLESALE" information. Minimum Order Quantity/MOQ is 1 dozen (12 pieces). Special price for 5 dozen and you will get a special discount of up to 30% and 100 pieces up to 50%. Please fill in the Wholesale Order Form below for inquiries You can add your inquiries in the "Note" column in the Wholesale Order Form. After that, you have to click "ORDER NOW" and make the 1st Payment in the amount of US$ 250 paid by Payment Gateways in the Payment Policy After your order is placed, please send your picture file in .jpeg format to our e-mail address admin@scrafts.net. We will send you notifications by e-mail or chat through WhatsApp for FINAL design confirmation before we proceed. Any FINAL design that has been confirmed by you, cannot be changed revised, or added. After your design is confirmed, please allow us to process 14 - 30 business days (or 60 calendar days) which means our artisans will handwoven your order. However, the length of time is not exact following the period mentioned in section number 8. The period process may vary and depends on quantity and difficulties in design. For Cancellation, read below
  • How do I know if the WHOLESALE product that I have fully paid in advance already complete made?
    If your Product is WHOLESALE and you have fully paid in advance, we will notify you with the shipment tracking link by e-mail from our e-mail address (admin@scrafts.net) and/or the Shipper's e-mail address. It means your order is READY TO SHIP
  • Is it possible if any cancellation for WHOLESALE Products that I have paid before?
    Yes. It is possible to CANCEL, if: The length of time to WHOLESALE beyond 30 business days (or 60 calendar days), automatically CANCELED by system and you will get FULLY REFUND from us that paid by PAYPAL (for International Buyers) and XENDIT (for Domestic Buyer). You (Buyer) CANCEL less than 2 days after you have paid, you will get FULLY REFUND from us through PAYPAL or XENDIT. and CANCEL more than 2 days is NON-REFUNDABLE
  • What is WHOLESALE
    Wholesale is sell (goods) in large quantities at low prices, to be sold on at a profit Wholesaling or distributing is the sale of goods or merchandise to retailers; to industrial, commercial, institutional or other professional business users; or to other wholesalers (wholesale businesses) and related subordinated services. In general, it is the sale of goods in bulk to anyone, either a person or an organization, other than the end consumer of that merchandise. Wholesaling is buying goods in bulk quantity, usually directly from the manufacture or source, at a discounted rate and selling to the retailer at a higher price. The retailer then sells the goods to the end consumer at a higher price making a profit.
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